Refund policy

WARM TABLE DECOR
RETURN & REFUND POLICY
Effective Date: September 17, 2026

At Warm Table Decor, customer satisfaction is our top priority. We take great pride in crafting and selecting
high-quality kitchen textiles, including our signature pot holders, tablecloths, and kitchen aprons. If you are
not entirely satisfied with your purchase, we are here to help you with a straightforward return and refund
process.
1. RETURN WINDOW
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a
return.
2. ELIGIBILITY CRITERIA FOR RETURNS
Due to the personal and hygienic nature of kitchen textiles (used in food preparation and dining environments),
items must meet the following condition requirements to qualify for a return and refund:
Pot Holders: Must be unused, unwashed, free of food stains, scorch marks, or odor.
Tablecloths: Must be unwashed, folded neatly, unused, and free of stains, spills, or fabric snags.
Kitchen Aprons: Must be unworn, unwashed, and free of grease, stains, pet hair, or perfume scents.
All items must be returned in their original packaging with all original tags and inserts attached.
3. NON-RETURNABLE ITEMS
The following items are excluded from our standard return policy:
Items showing signs of use, washing, food stains, or wear.
Customized or personalized kitchen textile products.
Clearance or final sale items.
4. HOW TO INITIATE A RETURN
To start a return, please follow these steps:
Contact our Customer Support Team via email at [email protected] within 30 days of delivery.
Provide your order number, photo evidence of the item condition, and the reason for the return.
Once approved, our team will provide you with detailed instructions and the return shipping address.
Note: Returns sent back to us without prior authorization will not be accepted or processed.

5. DAMAGES, DEFECTIVES, & INCORRECT DELIVERIES
Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item (e.g., wrong size
tablecloth, defective apron stitching), please contact us within 48 hours of receipt. We will promptly evaluate the
issue and arrange a replacement or full refund at no extra shipping cost to you.
6. SHIPPING FEES & RETURN POSTAGE
Defective/Wrong Items: If the return is due to our error or a damaged product, we will cover all return
shipping costs.
Change of Mind / Personal Preference: For returns due to customer preference (e.g., incorrect size or

color choice), the customer is responsible for paying all return shipping costs. Shipping costs are non-
refundable.

7. REFUND PROCESS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund
based on the condition of the product:
If approved, your refund will be processed automatically to your original method of payment within 5 to 10
business days.
Please note that financial institutions may take additional time to post the refund to your account balance.
8. STORE CONTACT INFORMATION
If you have any questions regarding your return, order status, or product care, please feel free to reach out to
us:

Storefront: i0bh2v-5k.myshopify.com
Customer Support Email: [email protected]
Contact Person: Thomas De Wilde
Business Address: Hundelgemsesteenweg 696, 9820 Merelbeke-Melle, Belgium (BE)